Return and Refund Policy
Effective Date: August 5, 2024
1. Overview
This Return and Refund Policy outlines the terms and conditions governing returns and refunds for purchases made from Sherina Dawn Manifestations, applicable to transactions within Alberta, Canada, and internationally.
2. Eligibility for Returns and Refunds
2.1 General Requirements
To be eligible for a return and refund, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase (receipt or order number) must be provided.
2.2 Timeframe
- Returns must be initiated within 30 days of the purchase date.
- Refunds will be processed within 14 days of receiving the returned item.
3. Return Process
3.1 Initiating a Return
To initiate a return, please contact our customer service team at sherinadawnmanifest@gmail.com with your order details.
3.2 Shipping Returns
- Customers are responsible for paying shipping costs for returning items.
- For returns within Alberta and Canada, we recommend using a trackable shipping service.
- For international returns, customs declarations must be accurately completed, and shipping costs are non-refundable.
4. Non-Returnable Items
The following items are non-returnable:
- Perishable goods (e.g., food, flowers)
- Custom-made or personalized items
- Digital downloads
- Health and personal care items
5. Refunds
5.1 Processing Refunds
- Refunds will be issued to the original payment method.
- An email notification will be sent once the refund is processed.
5.2 Deductions
- Shipping costs are non-refundable.
- A restocking fee of 5% may apply.
6. International Returns
- International returns must comply with applicable laws and regulations in both the country of purchase and the country of return.
- Additional duties, taxes, or fees may be incurred and are the responsibility of the customer.
7. Warranty Claims
For warranty claims, please refer to our Warranty Policy/Section for specific terms and procedures if applicable.
8. Dispute Resolution
8.1 Governing Law
This policy shall be governed by and construed in accordance with the laws of Alberta and Canada. For international transactions, applicable international trade laws will also apply.
8.2 Jurisdiction
Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Alberta, Canada.
9. Amendments
Sherina Dawn Manifestations reserves the right to amend this policy at any time. Changes will be posted on our website with the effective date.
10. Contact Information
For questions or concerns regarding this policy, please contact us at:
Sherina Dawn Manifestations
Lethbridge, Alberta, Canada
sherinadawnmanifest@gmail.com
1(587)-220-7708
